The expected delivery time will be 2-5 Business Days after the order has shipped, not after the order has been placed.
We try to find the most appropriate shipping method based on the destination.
There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we can only approximate the delivery date.
We’re in regular communication with them for the latest updates of what’s going on. Our fulfilment partner is still operating and we’re continuing to accept orders. Fulfilment and shipping will take longer but your order will reach you. Your support means a lot to us, especially during this time. Stay safe and take care of yourselves. Thank you
Returns/Exchanges: We have a 14-day return policy, which means you have 14 days from the date of your purchase or date your order ships to Return/Exchange your item. All returns are refunded via STORE CREDIT or exchanges for NEW ITEMS within 14 DAYS of Purchase. The store credit will be emailed to the email address attached to your order if it was placed via the Sassyn store website. Please include your packing list or order # with your online return. Customers are responsible for the shipping cost of all returns and exchanges. Note: Items returned in person to the store will not incur shipping costs.
All items MUST be returned/Exchanged with receipt or proof of purchase in original packaging. Damaged Returns/Exchange will NOT be accepted. Please note that shipping and handling fees are not refundable. All Returns/Exchange must be unworn, unaltered, unused and unwashed with all tags attached. If we find any defects on the merchandise, signs of wear or smell we reserve the right to not accept your Return/Exchange.
Exceptions/Non-returnable/Exchange Items. The following items are excluded and cannot be returned or exchanged: Formal Dresses, Accessories including Sunglasses, Jewelry, Hats and handbags. Gift Cards or Sale Items. Used items with scents or signs of wear.
Online Purchases Store Credit: Once we have received your return, please allow up to 3-5 business days for your store credit to be issued. Still have questions? Email us at firstname.lastname@example.org with your full name, order number, return confirmation number and we will get back to you shortly. Please note, our Customer Service team is available Monday- Friday between 10am and 5pm. If you send an email outside our regular business hours, please allow one business day for a response.
By making a purchase from SASSYN BOUTIQUE you agree to this return policy.
Online Purchases Return/ Exchange: To start a return, you can contact us email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You can always contact us for any return question firstname.lastname@example.org.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.