At Sassyn Designer Boutique, we strive to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our Shipping Policy to ensure you are well-informed about our delivery process.
Delivery Timeframe: The expected delivery time for your order is 2-5 Business Days from the date of shipment, not from the order placement date. We aim to dispatch your order promptly and use the most suitable shipping method based on your destination.
Unforeseen Circumstances: While we make every effort to find the most appropriate shipping method, certain circumstances beyond our control may impact delivery times. Factors such as customs and security checks, natural disasters, holidays, or adverse weather conditions could result in shipping postponements or delays. We appreciate your understanding in such situations.
Communication and Updates: To provide you with the latest information on your shipment, we stay in regular communication with our logistic partners. Our fulfillment partner is operational, and we continue to accept and process orders. Though fulfillment and shipping may take a bit longer, rest assured that your order is on its way.
Your Support Matters: Your support means the world to us, especially during these challenging times. We are committed to ensuring that your order reaches you, even if there are occasional delays. We appreciate your patience and understanding as we navigate through any unforeseen circumstances.
Stay Safe: In the current environment, your safety and well-being are our top priorities. Please take care of yourselves, and if you have any questions or concerns about your order, feel free to reach out to our customer support team at email@example.com.
Thank you for choosing Sassyn Designer Boutique. Your satisfaction is our ultimate goal, and we appreciate your trust in us. Happy shopping! 🛍️💖
Returns/Exchanges: We have a 14-day return policy, which means you have 14 days from the date of your purchase or date your order ships to Return/Exchange your item. All returns are refunded via STORE CREDIT or exchanges for NEW ITEMS within 14 DAYS of Purchase. The store credit will be emailed to the email address attached to your order if it was placed via the Sassyn store website. Please include your packing list or order # with your online return. Customers are responsible for the shipping cost of all returns and exchanges. Note: Items returned in person to the store will not incur shipping costs.
All items MUST be returned/Exchanged with receipt or proof of purchase in original packaging. Damaged Returns/Exchange will NOT be accepted. Please note that shipping and handling fees are not refundable. All Returns/Exchange must be unworn, unaltered, unused and unwashed with all tags attached. If we find any defects on the merchandise, signs of wear or smell we reserve the right to not accept your Return/Exchange.
Exceptions/Non-returnable/Exchange Items. The following items are excluded and cannot be returned or exchanged: Formal Dresses, Accessories including Sunglasses, Jewelry, Hats and handbags. Gift Cards or Sale Items. Used items with scents or signs of wear.
Online Purchases Store Credit: Once we have received your return, please allow up to 3-5 business days for your store credit to be issued. Still have questions? Email us at firstname.lastname@example.org with your full name, order number, return confirmation number and we will get back to you shortly. Please note, our Customer Service team is available Monday- Friday between 10am and 5pm. If you send an email outside our regular business hours, please allow one business day for a response.
By making a purchase from SASSYN BOUTIQUE you agree to this return policy.
Online Purchases Return/ Exchange: To start a return, you can contact us email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You can always contact us for any return question firstname.lastname@example.org.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.